![](https://www.marchex.com/wp-content/uploads/2023/09/Call-Summaries-Pillar1.png)
![man with glasses](https://www.marchex.com/wp-content/themes/marchex/images/hero/hero-person1.png)
![business woman](https://www.marchex.com/wp-content/themes/marchex/images/hero/hero-person2.png)
Platform Services Overview
Marchex Platform Services
Elevate Customer Conversations with Call Summaries
Unlock the power of AI-generated conversation insights
![](https://www.marchex.com/wp-content/uploads/2023/09/Call-Summaries-Pillar1-2.png)
Efficiency Redefined
Say goodbye to manually recording customer interactions. Call Summaries streamline the process, saving agents valuable time while ensuring accurate and unbiased records.
![](https://www.marchex.com/wp-content/uploads/2023/09/Call-Summaries-Pillar2-2.png)
Understanding Outcomes
Explore outcome-focused summaries that provide a clear, natural language description of every call’s key events, enhancing your understanding of customer interactions.
![](https://www.marchex.com/wp-content/uploads/2023/09/Call-Summaries-Pillar3-1.png)
Empowering Agents
Agent-Focused summaries offer insights into agent performance during calls, enabling targeted improvements for exceptional customer experiences.
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