It’s important for sales and marketing teams to keep in contact with customers throughout the buyer’s journey, even once a sale has been made. That way, when customers have questions or opportunities for more business emerge, a company will be in the best position to keep its customers satisfied. Text is an effective method ofContinue reading “Maintain Customer Relationships Post-Sale with Text”
It’s now possible to surface actionable insights from customer conversations that originate from your existing communication platforms with Marchex Platform Services. Marchex Platform Services, part of the Marchex Anywhere initiative, expands access to CPaaS, UCaaS and CCaaS platforms to deliver AI powered conversation intelligence without the need to port phone numbers, acquire call tracking numbers,Continue reading “Stop Listening to Calls; Start Taking Action”
Introducing Conversation DNA™ We’re excited to announce Conversation DNA™, the next evolution of our core technology that generates AI-based signals and makes them available to virtually any business via the Marchex Anywhere integrations hub. Marchex’s Conversation DNA enables voice and text conversation decoding, scoring, categorization and signal delivery across every Marchex conversation intelligence product. “With Conversation DNA,Continue reading “Uncover Relevant Insights Across Voice and Text Conversations”
Increase the Value of your Twilio Voice Call Recordings We are thrilled to announce that our conversation intelligence capabilities now integrate into the Twilio Add-On Marketplace. The Twilio Marketplace Add-Ons are pre-integrated partner technologies that let developers do more with the Twilio API, making it possible to quickly build rich communication experiences by combining TwilioContinue reading “Marchex Deepens Integration with Twilio Add-On Marketplace”
We’re proud to announce that Marchex has been chosen as winner of the “AI-Based Analytics Innovation Award.” AI Breakthrough is a leading market intelligence organization that rewards the top companies, technologies, and products in the contemporary artificial intelligence (AI) market. Marchex has historically been a top competitor in the market, winning “Best AI-Based Solution forContinue reading “Marchex Wins 2022 AI Breakthrough Award”
We’re ecstatic to announce that Marchex has won Business Intelligence Group’s “Product of the Year” award in the 2022 Sales and Marketing Technology Awards program, also known as the “Sammys.” This will be our second consecutive win after receiving the same award in 2021 for our Engage for Automotive product, a sales engagement solution forContinue reading “Marchex Receives the 2022 Sales and Marketing Award”
