Search Results
Marchex Marketing Edge wins Gold Stevie Award
Marchex Marketing Edge picked up the gold in the Marketing Solution-New Version category in the 2021 Stevie Awards. The Stevie Awards recognize the achievements of contact center, customer service, business development, and sales professionals worldwide. The selection panel looks for solutions that address real-time consumer demands and compelling client success stories in addition to the […]
Customer Relationships and the Auto Sale
For automotive dealers, fostering productive customer relationships is essential for continued business. Understanding what happens when someone calls your dealers and what happens on those calls is key to dealership success and one of the most effective solutions is to utilize call tracking and conversation analytics. Our team will be hosting a live webinar on […]
Failed calls equate to lost revenue and negative customer feedback
Auto service businesses that value the caller experience give themselves an edge over those that don’t. Customers who don’t get the service they expect will typically hang up and call the next business on their list. The companies that take proactive steps to optimize inbound service phone calls know that the conversation is critical. Those […]
Making The Connection
It is essential in any business for all incoming callers to successfully obtain the assistance they are seeking. Anyone who has experienced lackluster customer service from a company knows this to be true. You certainly have had a moment where you called a place of business to ask about a product or service and your […]
Common Ways Calls Fail at Dealerships
Although contacting a dealership typically occurs during the later stages of the buying process, it is crucial to recognize that phone interactions often play a pivotal role in making important purchase decisions. The success or failure of these initial phone calls can determine whether a car is sold, or the deal falls through. As the […]
Marchex receives CRM âRising Starâ Award for sales innovation technology
CRM Magazine recently named Marchex one of six ârising starsâ in its 2019 CRM Leader Awards. Rising Star awards are determined by the ânumber of innovative products and services introduced during the past year.â  In its accompanying article on Marchex, CRM Media specifically highlights the advances Marchex has made in the Sales space including: The addition of an Overview dashboard to our Speech Analytics product to help sales leaders get pertinent call information on a single dashboard.  […]
Make the Most of Every Customer Conversation
What are you doing to improve your customers’ buying experience? If you’re like many businesses, you have plans and processes in place, but how can you ensure that your sellers follow those best practices? Closing that blind spot is more critical than ever, but many businesses are still playing catch-up. The good news is, thanks […]
Sierra Air Conditioning & Plumbing Gains Greater Visibility with Marchex Integration
Sierra Air Conditioning & Plumbing is a heating and air conditioning company serving the Las Vegas Valley since 1987. They integrated Marchex Platform Services into their field management software solution to obtain greater insight into sales calls. Their staff were then able to use this information to improve their marketing campaign ROI, optimize call center […]
Focus on Calls that Matter
Home service companies should prioritize important calls to ensure efficient resource allocation, enhance customer satisfaction, resolve urgent issues promptly, and maintain a positive brand image. A focus on critical calls optimizes time, resources, and service quality — ultimately benefiting both the company and its customers. But how does a home service company do this efficiently […]
How to deliver an excellent customer phone experience across multiple locations
Many franchises and multi-location businesses rely on phone calls to drive revenue. Whether you manage an auto services chain or a national lawn care franchise, how your company handles calls can be the difference in making a sale. So, how do you deliver the best customer experience while increasing revenue per store? You need information. […]
Navigating the Conversational Analytics Maze â Precision in Perspective
If you have not yet read Blog 1 of Navigating the Conversational Analytics Maze, I would highly recommend you do so, since it provides the necessary context to help understand most of the examples and concepts in this post. Welcome back to our series on how to assess the wide variety of AI-powered conversational analytics […]
Dynamic Call Tracking 101
This post originally appeared on LinkedIn Pulse If you are considering investing time and resources into understanding what marketing activities are driving your inbound phone calls, you’ve come to the right place. Below I’ve listed some common early-stage questions and their answers to help you get started! Should my business be doing this? Any business […]