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Marchex wins for “Best use of AI in Marketing and Advertising”

Marchex is honored to receive the “Best use of AI in Marketing and Advertising” award from the Global Annual Achievement Awards for Artificial Intelligence. This is the 4th year of the conference which covers seven different categories from AI research to AI business applications. Winners were announced during the AI & Robotics Conference in late […]

Utilize Customer Insights with Marchex

They say knowledge is power and I absolutely agree. The best example I can think of lately is the annual JD Power automotive summit which always precedes the NADA convention.   This year was the same and a little different.   What was the same? The best and brightest in the industry showed up in […]

launch-of-spotlight-for-automotive

Marchex Launches Spotlight for Automotive

Marchex is excited to announce the launch of Marchex Spotlight for Automotive! Spotlight allows Marchex’s original equipment manufacturers (OEMs), brand, and dealer customers to maximize revenue by pinpointing failed business-to-consumer conversations and immediately triggering corrective actions through conversation intelligence technology. Read the press release to learn more about this essential addition to the Marchex product […]

RECORDED CALL TERMS AND CONDITIONS

These Recorded Call Services Terms and Conditions supplement the Marchex Service Terms and Conditions (the “Terms” located at: http://www.marchex.com/legal/service-terms-and-conditions or such successor URL(s) implemented by Marchex from time to time)and apply to any use of Recorded Call Services by Customer.  Any capitalized terms used herein but not defined shall have the meaning ascribed to them […]

How to accelerate a sale

There are plenty of factors that contribute to the length of the sales cycle including product complexity, number of team members on the buying team, and price. But it’s fair to say that for most purchases, the primary buyer researches a solution to a problem they have, your brand makes the shortlist, and the learning process begins. […]

Uncover relevant voice and text insights

Uncover Relevant Insights Across Voice and Text Conversations

Introducing Conversation DNA™ We’re excited to announce Conversation DNA™, the next evolution of our core technology that generates AI-based signals and makes them available to virtually any business via the Marchex Anywhere integrations hub. Marchex’s Conversation DNA enables voice and text conversation decoding, scoring, categorization and signal delivery across every Marchex conversation intelligence product: Marchex Marketing Edge […]

business phone calls

So, what is the Moment of Truth?

Your business relies on inbound calls for revenue. So, with a budget in mind, you…. …create your strategy …optimize your channels ….run click-to-call campaigns ….send direct marketing ….craft landing pages, and …implement call tracking all for the purpose of driving the most qualified calls to your business or call center. And when you look at […]

Want to benefit from AI? Start at the end of the customer journey.

In a marketplace increasingly dominated with AI-enabled tools and solutions, it can be difficult for a business to know where to begin when it comes to implementing them. One place to start is at the end—of the customer journey, that is. From here, you can make quick process improvements to boost sales. Gradually improving the customer journey until you reach the first touch. Using this process, you’ll be optimizing opportunities throughout the funnel. […]

How Call Tracking Can Help Your Business

Every single dollar spent in marketing is important. If you’re a decision maker, you want hard data and visibility into how your marketing strategy is working. Being able to see the results to maximize the money spent is crucial. In a perfect world, you want to see detailed data into which marketing campaigns are effectively […]