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Marchex AI-fueled Products Win 2021 Artificial Intelligence Excellence Award

Marchex technology and product development teams work tirelessly to empower sales and marketing organizations to solve mission critical problems using cutting-edge AI and automation. Today we‘re excited to announce that Marchex AI-fueled products have been awarded the AI Excellence Award in Automation by the Business Intelligence Group. Marchex received the recognition for its sales engagement […]

How to choose the right marketing technology for your business

When you face a marketing challenge today, there’s an excellent chance that marketing technology exists to solve it. On the flipside, with thousands of products on the market and counting, the vast number of options available can make it difficult to know where to start. So, how should you approach selecting marketing technology? Whether you’re […]

New Council Seeks to Standardize Digital Marketing Measurement for Auto Dealers

Auto dealer websites are a primary resource for those who are in the market for a new vehicle. It’s no surprise that dealerships seek to optimize their websites and all the inbound ways to reach them in order to benefit from this traffic. Yet, dealers who limit themselves to tracking only online activity can find […]

Distribution Program Rules and Restrictions

These Distribution Program Rules and Restrictions (“Rules”) supplement the Distribution Program Terms and Conditions (the “Terms” located at: https://www.marchex.com/legal/distribution-terms-and-conditions or such successor URL(s) implemented by Company from time to time unless otherwise agreed in writing by Company and Distribution Partner), and apply to all Distribution Partners participating in the Call Marketplace. Any capitalized terms used herein […]

What to look for in a text message platform

If your business is hoping to optimize your communications and improve your customer’s experience by implementing a text messaging platform, you may wonder where to start. You know SMS can make you more efficient, and that it’s a customer’s preferred method of communication, but it’s important to pick the right platform and maximize these strengths. […]

Navigating the Categories of Sales Tech

Marchex was recently included in Forrester’s February 2021 blog post titled, “Sales Tech Convergence and Confusion,” which outlines the need for clarity and defined categories within an expanding sales tech industry. The article describes the overlap between three sales tech categories beginning to merge – Sales Engagement, Revenue Intelligence, and Revenue Operations. According to Forrester, […]

Improve Call Handling Performances and Outcomes

Automotive dealers who wish to refine their phone operations and increase revenue should register today to attend the second installment of our ongoing automotive webinar series, going live March 23rd at 10:30AM PT/1:30PM ET. The webinar will feature industry experts Anne-Marie Anderson, Marchex Senior Automotive Market Analyst, and Chris Spensley, Marchex Senior Director of Automotive, […]

Want to benefit from AI? Start at the end of the customer journey.

In a marketplace increasingly dominated with AI-enabled tools and solutions, it can be difficult for a business to know where to begin when it comes to implementing them. One place to start is at the end—of the customer journey, that is. From here, you can make quick process improvements to boost sales. Gradually improving the customer journey until you reach the first touch. Using this process, you’ll be optimizing opportunities throughout the funnel. […]

How Marchex is Supporting Customers During the COVID-19 Crisis

The current pandemic is creating a highly uncertain business and social climate as consumers adjust to changing daily realities and businesses cope with an increasingly distributed workforce. Most businesses have little visibility into their most important customer interactions as they are occurring, and with employees working from home, they are also dealing with much slower-than-normal […]

Investors

Marchex understands the best customers are those who call your company – they convert faster, buy more, and churn less. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers, bridging […]

Forrester Publishes New Conversation Intelligence Report

Forrester recently published its New Tech: Conversation Intelligence For B2B Revenue, Q3 2021 report to help B2B sales organizations make informed decisions when selecting a Conversation Intelligence vendor in an emerging market. According to authors Seth Marrs and Matthew Flug, B2B sales teams need conversation intelligence to be insights-driven. Businesses should harness their data and apply analytics […]

Stop Listening to Calls; Start Taking Action

It’s now possible to surface actionable insights from customer conversations that originate from your existing communication platforms with Marchex Platform Services. Marchex Platform Services, part of the Marchex Anywhere initiative, expands access to CPaaS, UCaaS and CCaaS platforms to deliver AI powered conversation intelligence without the need to port phone numbers, acquire call tracking numbers, […]