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Conversation Intelligence & Insights
Marchex Platform Services
Apply Conversation Intelligence to your data without porting phone numbers, using call tracking numbers or switching platforms.
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Introducing Sentiment Suite
Enhance customer understanding, optimize agent training, and boost satisfaction with AI-powered emotional analysis and comprehensive business perception insights.
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Elevate Customer Conversations with Call Summaries
Save time, improve agent performance, and improve customer satisfaction with AI-driven outcome and agent-focused summaries.
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Understand performance across your organization
See performance at the company, location or agent level.
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Enrich data in your existing communications platform
Get actionable insights from customer conversations
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Reduce costs for transcription and demographic data
Get the highest quality transcription available at lower rates than most providers
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Get your calls processed by the industry leader
Get the Conversation Intelligence you need from your communications platform.