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Marchex named a leader by Opus Research for Applied Conversation Intelligence

Marchex has been named a leader for its Conversational Intelligence solutions by Opus Research in their 2021 Conversational Intelligence Intelliview report. In the report, Opus analyzes the products, services, positioning, and potential of eleven Conversation Intelligence companies. The team assessed the value that each solution brings to calls, texts, and other conversations, as well asContinue reading “Marchex named a leader by Opus Research for Applied Conversation Intelligence”

Marchex wins MarTech Breakthrough and “The Sammy” Awards

It’s always encouraging when industry-leading technology is aptly recognized, and this past year has been an eventful one for research and development in conversation intelligence. Marchex has been on the ground releasing and updating cutting-edge marketing solutions throughout 2020 and 2021, and we’re excited to announce that two of our major solutions – Marchex EngageContinue reading “Marchex wins MarTech Breakthrough and “The Sammy” Awards”

Failed calls equate to lost revenue and negative customer feedback

Auto service businesses that value the caller experience give themselves an edge over those that don’t. Customers who don’t get the service they expect will typically hang up and call the next business on their list. The companies that take proactive steps to optimize inbound service phone calls know that the conversation is critical. ThoseContinue reading “Failed calls equate to lost revenue and negative customer feedback”

Navigating the Categories of Sales Tech

Marchex was recently included in Forrester’s February 2021 blog post titled, “Sales Tech Convergence and Confusion,” which outlines the need for clarity and defined categories within an expanding sales tech industry. The article describes the overlap between three sales tech categories beginning to merge – Sales Engagement, Revenue Intelligence, and Revenue Operations. According to Forrester,Continue reading “Navigating the Categories of Sales Tech”