Marchex Webinars
Join us live and on-demand for tips and examples of Conversation Intelligence in action
Featured Webinar
Featured
The Future of Patient Calls: AI Talking, AI Listening
On-demand
AI is changing how patients book appointments, ask questions, and connect with providers. A smooth experience can lead to great reviews. But what if AI falls short?
While AI handling patient calls is a recent development, AI evaluating calls between humans is not. AI can analyze interactions, measure sentiment, and provide insights. But can it help both human and AI agents improve the patient experience?
Join Steven Metzinger, health system consultant and former Healthgrades executive, for a conversation on:
- AI’s role in patient conversations
- AI evaluating human and AI agents
- How to use modern tech without increasing risk
